Why we do it this way

Castle Green Lock & Key Specialists

Locksmithing has its own language, full of cylinders, pins, cams and strikes, and none of it helps you make a decision. So we translate. When we say a lock needs rekeying, we explain that the inside gets new pins so the old keys stop working while the outside stays the same. When we recommend a different deadbolt, we show you the difference in your hand. Questions are welcome at every stage, and there are no silly ones. The aim is that you can explain to a partner or a landlord exactly what was done and why, in your own words, without needing us on the phone to fill in the gaps.

Castle Green, Charnwood, Holton Heights, Kent Gardens and Sunningdale

• Told what to expect. Before starting we say how long the work usually takes, what noise or mess is involved and what the door will be like afterwards.

• Room to decline. If a suggestion does not suit you, decline it. We will do what you asked for, do it well and leave the rest as advice.

• A tidy handover. Keys counted into your hand, the area cleaned, the old parts dealt with and a plain summary of the work. Then we are gone.

Send a photo of the lock: (289) 813-6380